The fitting of your contact lenses
1. First appointment
2. Second appoitnment
Frequently asked questions
If you have ordered lenses for the first time and we have received and checked them, we will call you to make an instruction appointment. During this instruction you will learn how to insert, remove and care for the lenses. The entire instruction takes about an hour. We take our time for this because we believe you should start wearing lenses with confidence. The contact lenses are supplied complete, including a handy starter set with lens case and solution. You will also receive clear instructions for use, which you can read at home at your leisure. If you have any questions or problems, you can always call us. We will also immediately make an appointment with you for the first check-up. Especially in the initial period, we want to check your eyes regularly to make sure the adjustment is going well and to answer any questions you may have.
Of course it is possible to reschedule an appointment if the one you previously made no longer suits you. We kindly ask you to notify us in good time, at least 24 hours in advance, by calling 088 900 80 80. When you make an appointment with us, we set aside time for you. If you don’t cancel an appointment or don’t cancel it in time, we are unfortunately forced to charge € 33,50.
Precisley because we fit your lenses in a strict manner this rarely occurs. That is why we can make the following claim: If after three months you still feel you cannot get used to wearing your contact lenses, we will refund the costst of the lenses if you return the lenses. This claim does not apply to contact lenses on medical grounds.
To answer this, we would first have to look at your eyes and measure them to see what your options are. The main difference between rigid lenses and soft lenses is that rigid lenses last longer and soft lenses are easier to get used to. We can only assess which lenses we consider most suitable for your eyes after the measurements and during the test fitting.